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Natalie Clark
Clickability, the tick of approval for essential services

Can you imagine one click for updated ratings and reviews about services for people living with disability, from the people who actually use the services?

Image: Clickability logo with the words "Welcome to Clickability Australian Disability Services Rated Reviewed Reliable"

Can you imagine one click and you have updated ratings and reviews about services for people living with disability, from the people who actually use the service? Clickability is a brand new Australian disability service directory. It features customer ratings and reviews, kind of like TripAdvisor, or the Heart Foundation tick of approval, and it is devoted to providers of disability support services.

Clickability was founded by two passionate social workers, Aviva and Jenna who see the service as simple and logical, because everyone deserves consumer rights. They want to see lots of good quality support services available in Australia, and to make sure consumers and their families, friends, carers, work colleagues and neighbours have informed choice and access to advocacy and advice about services. Aviva explains users can access valuable info in a few simple steps: “Organisations register their services; registered users can provide reviews. It is free for consumers to register. Many organisations have already registered and are listed.”

An important part of making this grassroots project work is having informed reviews. The more feedback you can give, the more relevant and reliable services become, and the easier it will be for everyone to choose good services that suit their needs. It will also be amazing to get the inside advice from people living every single day with disability.

Clickabiity started operations in Barwon three months ago and will roll out the service throughout Australia by the end of the year. Barwon is a key National Disability Insurance Scheme launch site and located close to their Melbourne HQ. Clickability is working with the community in Barwon before expanding across Australia.

While the Clickability team are focusing on getting dedicated disability services on board, any organisation providing services to the sector can register. This will serve people well in the future when the aim of the NDIS for people to procure their choice of providers is realised.

Have you had an experience with a disability support service? You might have used it yourself or organised it for someone you care for. It might have been a good or bad experience. Either way, Clickability want to hear from you.

Check out Clickability’s clip explaining their mission – it also explains what the NDIS is and has some handy advice. Congratulations to the team at Clickability – in the meantime we will keep you updated about their roll out. 



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